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Garden waste

We have an optional paid-for garden waste service. For £51.50 per year customers get their garden waste such as hedge clippings, grass cuttings, dead leaves etc collected regularly from their home using one of our brown wheeled bins.

Garden waste is collected on the same day as your recycling. To check when this is please see our collections page.

New garden waste customers

How to set up a new garden waste account

(This process is for new customers only. Please scroll down the page for more information if you are an existing account holder and wish To order an additional bin.) 

To set up a new garden waste account please click on the link below which will direct you to our terms and conditions page and from there you can click to be taken to a secure page to complete a Direct Debit Instruction. Please note you will need your bank details to hand.

You will be asked to confirm you have read our terms and conditions.

After setting up your account you will receive:

  • a confirmation letter by post and
  • an invoice by email, please note this is not immediate. Your invoice will advise when the first payment will be taken, which will be around 25 days after you set up your account

Please only repeat the application process if your screen displays a failed message

If you requested a brown bin(s), at this time we aim to deliver within 15 working days from the date you set up your account. You will receive your bin before the first payment is taken.

If you need help setting up the service online, call us using the phone number in the contact section at the bottom of this page.

What to do if you joined our waiting list

Thank you for your patience. We have now contacted everyone who registered their interest with us when we were unable to take on new customers. If we have not been successful reaching you and you still want to join the service, please now use the above link to set up an account.

Existing garden waste customers

If your bin was not emptied – please click here to report a missed bin collection

If your bin is broken or missing please contact the council’s contractor Biffa directly on 03000 610 610 or admin.southoxford@biffa.co.uk

Account queries

Please email gardenwaste@southandvale.gov.uk with your name, address and customer ID if you need us to action any of the following

  • Moving house
  • Cancelling your account
  • To order an additional bin
  • If you have a query about your annual invoice

Will I get money back or extra collections for the weeks earlier in the year when garden waste collections did not take place due to Covid-19?

We normally provide more collections than is set out in the agreement – typically we provide 25 collections per year along with the double collections on the extra garden waste weeks in Spring and Autumn, and so even with the pause to the service at the start of the year, we are confident we can provide the minimum of 20 collections this year.

Will you take extra garden waste if left next to the bin?      

We will only collect waste inside the bin. However we do have Extra Garden Waste Weeks in the Spring and Autumn (more information and dates below) when we will collect extra garden waste (capacity of an extra 240 litre bin’s worth).

What can you put in the brown bin?

  • Grass
  • Leaves
  • Weeds
  • Flowers and plants
  • Hedge clippings
  • Branches (not more than 10cm thick)
  • Prunings and twigs
  • Windfall fruit
  • Hay / Straw / Sawdust (soiled animal bedding from non-meat eating animals only eg rabbits)
  • Vegetable waste from the garden only eg potato tops (not kitchen waste) 

The waste must be put in loose – no liners or bags

What shouldn’t go in the bin?

If your bin contains anything it shouldn’t, we will leave a note on your bin explaining this and will empty it on your next scheduled garden waste collection if the items have been removed

Spring and  Autumn Extra garden waste weeks

We collect the equivalent of one extra bin’s worth in one week in Spring and in Autumn. This year (2021) it will in the weeks beginning 17 May and 1 November. Boxes and bags are left at residents’ discretion and will not be replaced if missing or damaged.

Home Composting

For more information about home composting and purchasing a compost bin please visit Oxfordshire Recycles.

What happens to your garden waste

Your garden waste is recycled outside using a process called Open Windrows and the end product is sold to local farmers. We only accept garden waste in our brown bins. This means no packaging not even compostable packaging. As the process happens outdoors, packaging of any kind presents a litter issue.

Anyone who is not a garden waste customer can dispose of garden waste at one of Oxfordshire County Council’s Household Waste Recycling Centres. These sites are open but please check their website for opening times and any restrictions, particularly COVID-19 restrictions.

Contact us - Garden waste

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01235 422600
(Text phone users add 18001 before dialing)

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135 Eastern Avenue
Milton Park
OX14 4SB