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Help for individuals and families


Help is available if you’re struggling because of Covid-19 and you have nobody around to help you.

Call our Community Hub on 01235 422600 if you need support or complete the online form.

The Community Support team is available from:

  • 8.30am-5pm Monday to Thursday
  • 8.30am-4.30pm on Fridays

The team will put you in touch with a network of volunteer groups and organisations who can help you with food, medicine and friendly phone calls during the pandemic. In the most urgent cases, the team will be able to support you with food and prescription deliveries.

We recommend you contact us by phone if you’re in urgent need but if you need general advice, you can contact the team via email communitysupport@southandvale.gov.uk.

Support with affording food or paying your fuel bills

If you are struggling to afford food or essential items, please contact the Community Support team.  We can help with supermarket vouchers or refer you to one of our advice centres if you need more support than we can offer.  Our contact details are:

You can also get in touch with Citizens Advice for support with affording food or paying fuel bills:

  • Citizens Advice (South Oxfordshire and Vale of White Horse) – 0808 278 7907

Covid-19 restrictions

The national rules and restrictions that apply to Oxfordshire, along with the rest of England have changed.

Please see the government website for the current guidelines

Those who have been identified as Clinically Extremely Vulnerable no longer have to shield but support is still available for those who are vulnerable. You can find out more on the governments website

If you require additional care and support

  • You should continue to receive care at home, either from professional social care and medical professionals, or from friends and family within your support bubble.
  • You should continue to access the NHS services that you need, and you should contact the NHS if you have an urgent or emergency care need

You can find more about this on the government’s website.

If you are Clinically Extremely Vulnerable and are not registered for support, you can do so on the government’s website. If you need any help completing the form please call 01235 422600.

If you don’t require any additional support and you want to let us know, you can do so by filling out the NSSS (National Shielding Service System) form on the government’s website. We will then be informed that you do not need any help.

Other support available

Volunteer groups

There are lots of volunteer groups in our district that may be able to provide you with extra support. You can visit Oxfordshire All In to find out who your local volunteer group is.

The NHS volunteer responders can help anyone who needs to self-isolate by collecting shopping, medicines and other important items, contacting you for regular friendly phone calls and getting you to medical appointments by giving lifts. You can contact them via their website or call 0808 196 3646 (8am to 8pm, 7 days a week).

Food banks

Local food banks may be able to help you if you’re finding it a challenge to afford a weekly shop. Head to the Oxfordshire Food Services map to contact your local food bank.

Financial support

If you’re having any money worries, including needing self-isolation payments or you’re struggling to pay council tax or any other bills, please see our coronavirus financial guidance page.

Housing support

If you are homeless or at risk of becoming homeless you should contact us as soon as you can.  Our Housing Needs team can help you to find some accommodation, please call them on 01235 422452 or email housing@southandvale.gov.uk

For more general information on how we can help to house you, please see our housing pages.

Health and wellbeing support

While we all follow the guidance on social distancing and staying at home, it is undoubtedly having an impact on our daily lives and it’s important that you take care of your mind as well as your body and to get further support if you need it. Take a look at our health and wellbeing page for more information and support available.

How we use your data and why

Please read more about how we may use your information and your rights, including those about accessing your records, by downloading our Community Hub’s Privacy Notice