If you put your bins out before 6am (waste collections start at 6am) on your scheduled collection day, and we haven’t emptied them by 6pm, then report it as a missed collection.
You have until 5pm the day after your scheduled collection day to report it.
Before reporting – please check with your neighbours: if everyone else on your street has had their bins emptied but you have not, then it may have been missed.
Before you do, check your collection day hasn’t changed due to bank holiday changes.
If bad weather has affected lots of waste collections, you do not need to report it – see below.
How to report a missed bin
Alternatively, you can contact our waste contractor, Biffa, by emailing email@example.com or calling 03000 610610.
Collections affected by weather conditions
In the winter we may be prevented from emptying your bins when the roads are unsafe due to bad weather, eg snow, ice or high winds.
In the summer very high temperatures may mean the crews stop working at the hottest time of the day – but before the rounds are finished.
What to do
Please leave your bins out for two days after your scheduled collection day and we’ll aim to catch up. If that is not possible, please bring the bins back in and we’ll empty them next time they’re due.