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Website accessibility statement for South Oxfordshire District Council

On this page you can find out how accessible our website is, how to report issues and what to do if you can’t access parts of it.

This website is run by South Oxfordshire District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300 per cent without the text spilling off the screen
  • navigate most of the website using Browsealoud, our screen reader and accessibility software
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach the level AA of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.

Accessibility of this website

We know some parts of this website aren’t fully accessible, for example:

  • many older PDF documents aren’t fully accessible to screen reader software
  • some images don’t have descriptions of what the image shows
  • colour contrast makes it hard to read text in some parts of the website
  • some pages show a Google map which screen reader users and keyboard users can find difficult to use
  • information about external links that open in a new window are not communicated to touch screen readers and may cause an unexpected change in context.

Reporting problems

We’re always looking to improve the accessibility and usability of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Communications Team by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

We have carried out an accessibility audit and are currently compiling the full list of non-accessible content on our site. This will be updated soon.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services but may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criteria 4.1.2 (name, role value).

We will continue to improve the accessibility of documents, prioritising those that are viewed most often.

Disproportionate burden

We believe that the cost required may be a disproportionate burden within the meaning of the accessibility regulations. We are currently making an assessment of all issues identified so far.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters, posters or campaign materials that might still be published and accessed through our website. 

Any new PDFs or Word documents we publish should meet accessibility standards.

How we tested this website

This website was last tested in October 2020. The test was carried out by manually by our Communications team as well as The Shaw Trust accessibility team.

What we’re doing to improve accessibility

We’re doing our best to try fix the issues outlined in The Shaw Trust accessibility report.

We continually monitor the accessibility compliance of our site and have weekly automated updates. Improving our site is part of the Communications Team’s daily work.

This statement was prepared on February 2021

Contact us - Communications

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01235 422400
(Text phone users add 18001 before dialing)

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135 Eastern Avenue
Milton Park
OX14 4SB