Antisocial Behaviour (ASB) Case Review (formerly known as a Community Trigger)

Please note, an ASB Case Review cannot be used to make a complaint about an agency’s services. If you have a complaint about our community safety service, you can raise a formal complaint here, or if you have a complaint about one of our partnership agencies, please contact them directly.

An ASB Case Review is a means by which victims of persistent anti-social behaviour can request a review of their case.

In order to activate an ASB Case Review, you will need to have made three or more qualifying reports about the same issue within the six months prior to the ASB Case Review request being made.

Qualifying reports are those made to the police, district council or a housing association within one month of the ASB occurring.

If your request meets this threshold, the South and Vale Community Safety Partnership will bring together relevant agencies to review the issues and the impact they are having on all those involved. They will work together to ensure that all proportionate and reasonable action has been or will be taken to try and resolve the issue.

If you are reporting an incident for the first time, please start by taking a look at our “Anti-social behaviour: What it is and how to report it” page

If you would like to request an ASB Case Review, please email us at asbcasereview@southandvale.gov.uk with your details and a brief summary of the ASB you have been reporting. The Community Safety team will then contact you to discuss your request and, if relevant, ask you to complete a formal ASB Case Review request application form.