We aim to provide a high standard of service to all our customers, but we know we do not always get it right first time.
If you wish to provide general feedback about how we can improve our services, or do not wish to receive a formal response, then please email email@example.com.
Make a complaint if you think:
We want to help you as quickly as we can.
Due to the nature of some complaints, they may be dealt with on an informal basis and resolved by the appropriate service area. Some responses may come directly from our suppliers or partners.
If you would like to contact the relevant team in the first instance, please use the Contact us page.
The service manager for the area being complained about, will investigate your complaint and send you a full response within 15 working days.
You have six weeks from the date of our response to come back to us if you feel we have not addressed the issues you have raised
You must explain:
The head of service will investigate the complaint and prepare a response within 15 working days of receipt of the above points.
If you are still not satisfied with the outcome, you can refer your complaint to the Local Government Ombudsman via their website www.lgo.org.uk or by calling 0300 061 0614.