Before reporting a nuisance, please read our guidance notes on the information we will need to take the matter further. You will also need to complete some actions after reporting a noise, nuisance or pollution complaint (such as completing diary sheets about the alleged issue).
A nuisance can include:
We cannot investigate complaints about:
If you experience one of the above from a neighbouring property or business, we suggest (if you feel comfortable to do so) that you approaching them first to speak with them about the problem. This usually resolves the problem quickly and is a better long-term solution.
We strongly recommend you read through the guidance notes below before making a formal complaint.
If an alleged nuisance continues to be a problem and you’d like to make a formal complaint, you will need to fill out one of our online complaint forms.
If the problem occurs outside normal office hours, please see our out of office hours page here.
Please note, if we need to pursue legal action to resolve the complaint, this could result in your identity being revealed to your neighbour during legal proceedings. You may also be asked to give evidence in court.
For example, your neighbour will have a legal right to know who made a complaint against them if they decide to appeal an Abatement Notice in court. You could also be required to give evidence if the case goes to court.
If we’ve contacted you about an alleged problem, please contact the case officer who has written to you, to discuss the matter.
Please do not ignore the allegation or problem, because if it is substantiated, it could result in you or your business having an Abatement Notice served against you or, if breached, you could end up going to court and getting fined.