Advice for tenants during the Coronavirus pandemic

Rent payments and accessing benefits

Tenants are still liable for their rent and should pay this as usual. If you are struggling to pay the rent due to coronavirus, speak to your landlord as soon as possible. In this unique context we would encourage tenants and landlords to work together to put in place a rent payment scheme.

Landlords must give at least three month’s notice before starting eviction proceedings during the coronavirus outbreak, and all housing court hearings have been suspended until 20 September.

If you are facing financial hardship, support is available. You may qualify for Universal Credit, and your landlord should support you to apply for this. Landlords can also claim a mortgage holiday if their tenants cannot pay rent due to coronavirus.

Self-isolating in rented properties

It’s important that anyone self-isolating follows the government’s stay at home guidance to minimise the risk of infecting others.

Tenants in houses in multiple occupation (HMOs) where individuals share amenities must be especially careful. Tenants must let the property manager and their fellow tenants know if they have symptoms, as all tenants in the HMO will need to self-isolate for 14 days.

Landlords are not obliged to provide alternative accommodation for tenants if others in the property contract the virus. We recommend tenants in HMOs follow the Government’s guidance on cleaning in non-healthcare settings.

Government guidance for tenants

The government has produced guidance for landlords and tenants during coronavirus, which we encourage you to read. This guidance is being regularly updated.

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