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  • Our planned essential maintenance work on the council’s IT systems is now complete and our systems are now available. Please note there are still some delays to our planning and land charges services. − We apologise for any inconvenience during our downtime. Find out more information on this work.

Major council IT system maintenance

Updated on Friday 20 June 2025

Online system downtime – now complete

We have carried out a major piece of planned essential maintenance work on the council’s IT systems.

All of our systems are now live.  

Planning:

Although the essential major council wide IT system maintenance that took place recently is now complete this has impacted the work of the Planning teams and we have a significant backlog of planning applications to process. We are currently prioritising the validation of statutory planning applications (those are the formal applications that we required to process and determine by Government) .

If you have recently made a planning application or are intending to do so please note we are not able to offer our normal level of service and are currently running at least three weeks behind our usual timeframes.

We are taking steps to address the situation and will update this website with more information on timescales as soon as we are in a position to do so.

In the meantime we thank you for your patience and apologise for any inconvenience this causes.

Land charges: 

The land charges downtime will extend beyond the initial period of one week. We will provide updates as soon as possible. The current estimate is 24 June 2025.

We apologise for any inconvenience during the downtime. This work is unavoidable and had to take place in order to secure the future of our IT system and the services it enables.