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  • Following planned essential IT maintenance work our systems are available. Please note there are significant delays in processing planning applications, including capturing representations online. − Find out more information on this work.

Major council IT system maintenance

Updated on Tuesday 22 July 2025

Online system downtime – now complete

We have carried out a major piece of planned essential maintenance work on the council’s IT systems.

All of our systems are now live.  

Planning:

Although the essential major council wide IT system maintenance that took place recently is now complete this has impacted the work of the Planning teams and we have a significant backlog of planning applications to process. We are currently prioritising the validation of statutory planning applications (those are the formal applications that we required to process and determine by Government) .

If you have recently made a planning application or are intending to do so please note we are not able to offer our normal level of service and are currently running at least three weeks behind our usual timeframes.

We are taking steps to address the situation and will update this website with more information on timescales as soon as we are in a position to do so.

Please note that due to the high volume of correspondence and work priority, we are unable to respond to individual emails or telephone calls requesting updates during this time.

In the meantime we thank you for your patience and apologise for any inconvenience this causes.