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  • Major council IT system maintenance from 27 May (for around one week): we are carrying out planned essential maintenance work on the council’s IT systems. During this time, many of our online services are unavailable. Where relevant, planning consultations will be extended by 14 days. We will update this banner message as the work progresses. − During this time you can still contact us for other enquiries via our enquiry form or by phone. We apologise for any inconvenience. Find out more information on this work.

Loss of utilities advice

Electricity – check to make sure the issue isn’t just affecting your property.  If it is just your house, check your trip switches to see if you can fix it yourself.  If your area experiences a power cut use a smart phone to check the SSE Powertrack website to see if the problem has been reported.  You can also call SSE on 105. 

Gas – If your gas meter is displaying ‘ON’ and you’re not receiving a gas supply, please call 0800 111 999.

Water – If you’ve got no water or low pressure, please contact Thames Water on 08000 316 9800 or check their website for more help and advice.

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