We issue parking fines or excess charge notices for the following reasons:
If you believe that you should not have received a parking fine you can submit a dispute in writing only by emailing firstname.lastname@example.org.
You can only dispute a parking fine issued in one of our off-street car parks. If you were fined while parking elsewhere please refer to the information on the fine.
We operate a two-stage process to consider disputes, under the powers of Section 32, 33(4) and 35 of the Road Traffic Regulations Act 1984 and Part IV of Schedule 9 to the Act.
The cancellation of a fine is the responsibility of the Head of Housing and Environment who can delegate this responsibility to the car park team and the service manager. Please view this flow chart for details.
If you intend to dispute a parking fine please do not pay the fine until your case has been resolved. If the required amount is paid, your case will be considered closed.
You must submit a dispute within 14 days of receiving your fine.
We will consider your dispute in line with our cancellation policy.
If we approve your dispute – we will reply to the email address you provided to confirm that we have cancelled the fine.
If we turn your dispute down – we will reply to the email address you provided to confirm that we have turned your dispute down. You will then be given an extended date to pay the fine, or you can choose to challenge our decision.