- To see if you are in an area liable to flood please see the Environment Agency website http://www.environment-agency.gov.uk/ and via the Environment Agency Flood Map. Properties near to land which is already saturated maybe at risk of flash flooding, so please keep checking local weather forecasts and the Environment Agency's website
- residents in areas directly impacted by road closures or flooding may not have received a waste collection. If you are in an area that was severely affected and we were not able to reach you, we will collect extra landfill or recycling (no more than one bin's worth) on your next scheduled collection day. So if your recycling collection was missed, we will collect the extra on your next scheduled recycling (green bin) day, and if your landfill collection was missed, we will collect the extra on your next scheduled landfill (grey bin) day. Please place the excess recycling or landfill in bags next to your bin. Thank you for your patience and co-operation at this time.
If your home or business has been flooded:
- before you start any clean up please read the Cleaning up and Staying Safe advice issued by Oxfordshire Fire and Rescue and the county councilfor
- for information about rates relief for businesses please see Rate Relief for Flooded Properties
- the Royal Mail has announced details of redirection services for victims of flooding - for more information please see the Royal Mail website.
Please, please please...
- do not attempt to drive or walk through flooded areas, especially near water courses, not only could you put your life at risk but also the lives of the emergency services sent to rescue you
- help us to spread these messages by making sure your neighbours friends and family know where to go for the latest information and advice and not to take any risks
- help vulnerable residents if you can. If you know a vulnerable resident who requires further assistance please contact the county council on 0845 0507666 (8.30am to 5pm) or 0800 833 408 (5pm to 8.30am)
- for advice on the measures homes and businesses in at-risk areas can take please click on the relevant menu tabs on the left hand side
Important telephone numbers and further information:
- if you're in a life threatening situation then please dial the emergency services on 999
- if it is a none urgent call then please call the emergency service on 101
- to report flooding from a sewer please call Thames Water on 0845 9200 800 or visit Thames Water's Sewer Flooding page
- If you are concerned about a vulnerable person please call the county council's emergency duty team on 0800 833 408
- keep an eye on Oxfordshire County Council and Environment Agency websites
- follow the Twitter feeds from the district council and county council, and also by using #oxonflood.
- Important: The council can not guarantee the supply of sandbags to any premises, so residents and property owners are strongly advised to make their own arrangements to protect their property.
- crews are working very hard to maintain sandbag stock levels, however please be aware that demand is very high with bags often going as soon as deliveries are made
- please only take the number of sandbags that are genuinely required to cover external doorways
- direct deliveries are being made to properties that are at greatest need
- for a helpful guide on how to build an effective sand bag wall please see this YouTube video.
- for a list of roads which are closed as a result of flooding please seeOxfordshire County Council's flooding update page
- you can get live service updates, including SMS text alerts, from Oxfordshire bus companies at www.oxontime.com. Please also see the Oxford Bus Company, Stagecoach Oxfordshire and Thames Travel websites for updates on flooding-related disruption to bus services. Follow the Twitter feeds for the Oxford Bus Company and Stagecoach Oxfordshire via @OxfordBusCo and @Stagecoach_Ox.
- as a result of flooding to railway lines First Great Western services are currently disrupted and special arrangements are in place - for information please see the latest updates on First Great Western's website and follow them on Twitter via @fgw. Please also check rail departures from the National Rail live departure board
- check the county council's live travel information and listen for updates on local radio.
Who is responsible for what:
- the property owner – ensuring that their own property is protected, being prepared to vacate your house if necessary
- Environment Agency – determines the level of flood warning and works to alleviate potential flooding issues
- Oxfordshire County Council – road closures and sand bag distribution (working with other agencies)
- South Oxfordshire District Council – sand bag dumps and direct sand bag distribution to those at greatest need (working with county council)
- Thames Water - is responsible for maintaining sewers - to report flooding from a sewer please call 0845 9200 900 or visit Thames Water's Sewer Flooding page.
In South Oxfordshire we have large flood plains with few houses, so in recent times it has been flash flooding that has caused problems rather than overflow from the River Thames or the River Thame.
Residents and property owners are strongly advised to make their own arrangements to protect their property, particularly if they live in within a flood plain or if they know their property is susceptible to flooding. They should take steps themselves to help prepare and protect against the risk of flooding and the pages on the left give prevention tips as well as advice on what to do if you are affected by a flood.
During extreme flooding events the council works closely with emergency services and partner authorities to ensure a co-ordinated response to the incident. The council will try to provide assistance to residents, wherever possible, in these circumstances. If you need help please contact the council on 01491 823000 or 01491 824033 if you are calling about an emergency out of office hours.
For updates regarding road closures, please visit the Oxfordshire County Council website.
The council wants to collect as much information as possible about what and where has flooded. This may be after the event when the waters have subsided. This information will help us to investigate the situation and also provides historic records. Photos and eye witness accounts are useful.
To report flooding to a property, use the Report It form
For the time being, you should retain your sandbags in case you need them in the near future.
Last reviewed: 06 - 03 - 2014