COVID-19: Licensing Advice - Street Traders, Raffles/Lotteries and Charity Collections

As the COVID-19 situation continues to develop, we are keeping the matter under review, following government advice, and updating our business continuity arrangements to ensure we can continue to deliver our licensing service.

Some of this information may be subject to change without notice. We will do our best to keep you informed but we appreciate your understanding and patience at this time.

Applications

In line with government advice, officers are working from home as much as possible. Our offices are closed, so please do not attempt to make the trip to drop off any paperwork, payments etc. Please see below and on each webpage for specific guidance by licence type. If you cannot send your application form by email, please contact us to discuss. Please avoid applying by post wherever possible, as such applications may not be received or considered promptly.

We will do our best to process your application as quickly as possible but please bear in mind it will very likely take longer than usual.

Panel hearings have been postponed until alternative arrangements can be put in place.

Contacting the team

As we are very busy trying to process as many applications as possible, please do not contact us unless it is absolutely necessary. In the first instance, please check the website for any updates or changes to procedures. 

  • If you cannot find the answer to your question on the website, please use email to contact us. Our email address licensing@southoxon.gov.uk will be monitored throughout the day and we will respond as soon as we are able.
  • If you do not have access to email, please call us on 01235 422556. It is likely that we will not be able to take your call at the time, so please be prepared to leave a message with your name, phone number and the reason for your call.
  • We will try to return any calls and respond to emails within 5 working days, and we are dealing with complaints and compliance issues as normal wherever possible.

Advice for street traders 

We have created a guidance document for businesses which covers the following: 

  • Information on how to carry out a COVID-19 risk assessment
  • Advice on how to maintain social distancing
  • Advice on food hygiene
  • Advice on deliveries of food and drink

The document, which contains a number of useful links, can be found at this link (34.3 KB) PDF

Support for businesses

The government has put in place measures to support businesses affected by the virus. There are grants and loans available as part of this package, please use the following links for more information:

If you’re a local business owner you can also contact our South and Vale Business Support team.

We recognise these are challenging and uncertain times and would encourage anyone struggling with their mental health and wellbeing or financial difficulties to seek help from the broad range of support available including:

Specific Guidance by Licence/Application Type

Street traders

Renewal applications will be prioritised at this time. If your renewal is due, but you are not trading due to the current restrictions, please contact us to discuss your options. If you are considering an application for a new street trading consent, please contact us to discuss.

  • You need to print off the application form and complete as normal, including signing and dating the form. Please take care to complete the application form in full. Any incomplete or illegible applications will be rejected and will not be processed.
  • You need to scan this application and email it to us at licensing@southoxon.gov.uk with any supporting documents, ideally in one email. If you do not have access to a scanner, you could try to photograph each page of the form but please note it must be clear and legible or we will not be able to process it.
  • When we are ready to process your application, we will call you to take payment over the phone. If there are any issues with the phone payment system, you will be required to send us a cheque made payable to South Oxfordshire District Council.
  • Once we have a completed application and payment, we will process your application. We may have to issue the consent by email – so please ensure you provide an email address on your application. Otherwise it will be sent out by post as normal.

Charity collections

  • You need to print off the application form and complete as normal, including signing and dating the form. Please take care to complete the application form in full. Any incomplete or illegible applications will be rejected and will not be processed.
  • You need to scan this application and email the form to us at licensing@southoxon.gov.uk, with any supporting documents, ideally in one email. If you do not have access to a scanner, you could try to photograph each page of the form but please note it must be clear and legible or we will not be able to process it.
  • Once we have a completed application, we will process your application. We may have to issue the licence/permit by email – so please ensure you provide an email address on your application. Otherwise it will be sent out by post as normal.

Small society lottery registrations

If you have had to postpone a draw/raffle, there is no need to reprint or amend the tickets to reflect the new date. We would recommend that anyone purchasing tickets is told clearly what the revised draw date will be, and where you have a website or any social media channels, use these to advertise the new date. If anyone who has purchased a ticket does not wish to wait for the new draw date, then you should consider refunding their money. In addition, when you submit your return for the draw, please note on that form the original draw date as printed on the tickets, and the date the draw actually took place.

Annual fees to maintain lottery registrations should still be paid as normal and we are still legally required to suspend registrations where payment is not made.

For new applications:

  • You need to print off the application form and complete as normal, including signing and dating the form. Please take care to complete the application form in full. Any incomplete or illegible applications will be rejected and will not be processed.
  • You need to scan this application and email the form to us at licensing@southoxon.gov.uk, with any supporting documents, ideally in one email. If you do not have access to a scanner, you could try to photograph each page of the form but please note it must be clear and legible or we will not be able to process it.
  • When we are ready to process your application, we will call you to take payment over the phone. If there are any issues with the phone payment system, you will be required to send us a cheque made payable to South Oxfordshire District Council.
  • Once we have a completed application and payment, we will process your application. We may have to issue the registration by email – so please ensure you provide an email address on your application. Otherwise it will be sent out by post as normal.

Last reviewed: 24 - 06 - 2020

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