How to complain to the council

We aim to provide a high standard of service to all our customers, but we know that we don't always get it right first time.  To improve services, we need to know when you are not happy with any part of the service you have received from us or our contractors. 

If you feel that the service we have provided has fallen below the standard you expect, please complain.

We will thoroughly investigate your complaint, and it will not affect the service we provide to you.

Please fill out this form if you wish to make a complaint.  You can also read our complaints leaflet (65.3 KB) PDF .

We will copy all correspondence to your ward councillor(s) at each stage of the process, to ensure they are kept fully informed.

In September each year the Audit and Corporate Governance Committee receives a report that reviews complaints received during the previous year.  By analysing the complaints the committee can identify any trends and suggest any service improvements.  You can view a copy of the report for 2012/13 from the downloads menu.

Last reviewed: 25 - 09 - 2014

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