Complaints

How to complain to the council

We aim to provide a high standard of service to all our customers, but we know that we don't always get it right first time.  To improve services, we need to know when you are not happy with any part of the service you have received from us or our contractors. 

If you feel that the service we have provided has fallen below the standard you expect, please complain.

We will thoroughly investigate your complaint, and it will not affect the service we provide to you.

For more information, download a copy of our full complaints procedure (226.8 KB) PDF , which includes includes instructions on how to make a complaint.

We have recently changed our complaints procedure to make it a simpler and easier for you.

Please fill out this form if you wish to make a complaint.  You can also read our complaints leaflet (65.3 KB) PDF .

In September each year the Audit and Corporate Governance Committee receives a report that reviews complaints received during the previous year.  By analysing the complaints the committee can identify any trends and suggest any service improvements.  You can view a copy of the report for 2012/13 from the downloads menu.

Local Government Ombudsman (LGO) annual review

Each year the LGO publishes an annual review.  This review summarises the complaints about this council that the ombudsman's office has dealt with during the previous year.  However, the LGO changed its business processes during the course of 2012/13 and was therefore unable to provide a consistent set of data for the entire year.  The LGO will reintroduce its full reports from 2013/14.

Last reviewed: 28 - 04 - 2014

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