A local contact tracing team is now in place to contact those who have recently tested positive for COVID-19 but have not yet been reached by the national NHS test and trace system.
In order to #StopTheSpread, speed is key. So, if after 24 hours of trying, the national team have been unsuccessful in reaching a local Oxfordshire resident, their details will be passed onto our local team. Environmental Protection Team officers will then use their local knowledge and expertise to get in touch.
This service will run seven days a week, with calls coming from the council using a local (01865) phone number. Text messages and emails will also be sent to people telling them to expect a call and giving you a number to call us back with if you’d prefer.
We will give advice on how to isolate and how to access local financial or social support. You will also be asked about your close contacts so they can then be followed up by the national team.
If we can’t reach you by phone, we’ll pass your details to the local district or city council team who will visit you at home, and deliver a letter explaining why we’re trying to get in touch. They’ll also explain how to contact our local call handlers.
It’s important to note that the person visiting you will always show their ID. We will never ask you to divulge any financial details during track and trace enquiries.