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  • Advance notice of major council IT system maintenance from 24 May (for around one week): we are carrying out planned essential maintenance work on the council’s IT systems. During this time, the majority of our online services will be unavailable. Where relevant, planning consultations will be extended by 14 days. We will update this banner message as the work progresses. − During this time you can still contact us for other enquiries via our enquiry form or by phone. We apologise for any inconvenience. Find out more information on this work.

How we pay your benefit

We will pay your housing benefit in arrears, every four weeks, into your bank account.

Please ensure that your account details are up to date and correct.

If you fall behind with your rent by eight weeks or more, your landlord can ask us to pay your housing benefit directly to them and we may switch payments to them without your permission.

If you have difficulties with managing your money, perhaps due to health problems, you can ask us to pay your landlord directly.

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