If you’re paid too much benefit it’s called an ‘overpayment’.
This can happen if there’s been a change in your circumstances which means you’re entitled to less benefit than we’ve paid, or if we identify new information about your circumstances that reduces your entitlement.
Examples of changes that could result in overpayment include:
You must tell us about any change of circumstances as soon as they happen.
Please Note: telling the DWP, Pension Service or HM Revenue & Customs of a change does not mean that we will be notified of the change. You must also tell us directly:
If you’ve been overpaid, we’ll write to you to tell you how this affects you.
Housing benefit can be repaid by:
Alternatively, you can also pay:
Important – if you don’t repay an overpayment as arranged, we may take debt recovery action against you.
In some cases, it’s possible to reduce your benefit overpayment by awarding ‘Underlying Entitlement’ – this is the benefit that you would have been entitled to, had your claim been based on the correct details.
If your Jobseeker’s Allowance stopped because you started work but you did not tell us for two months and did not provide evidence of your new income, you could have been overpaid.
However if, at a later date, you provide evidence of your income which shows that you would have been entitled to some Housing Benefit during the overpayment period then we can apply Underlying Entitlement to reduce the overpayment by the amount to which you were entitled.