Severe weather - advice

Severe Weather

Severe weather can affect you in several other ways, such as snow or a loss of utilities. 

You can see the latest forecast from the Met Office, or read below for more information.


Flooding

Click here for some further advice if you are flooding

Visit the Oxfordshire flood tool kit for information about preparing for a flood. 


Storm damage

If your property suffers storm damage, in the first instance, you should contact your insurance company or your landlord/housing association.

If the damage presents a danger to human life or wellbeing please contact Oxfordshire Fire and Rescue Service to review the situation, but please only contact them if it is a genuine emergency.

Please note, we do not have an ‘out of hours’ service for dangerous structures – you will need to contact Building Control on the first working day following the damage.


Snow and ice

Play your part and help clear snow. Check on vulnerable neighbours. If you are concerned for them, call Oxfordshire County Council on 0845 0507666 8.30am - 5pm, or out of hours, the emergency duty team on 0800 833 408.


Waste collections

In the event of bad snow or ice, it may be too dangerous for our waste crews and lorries to complete their normal rounds. If we haven't managed to get back to you within three days of your original collection day, please bring your bins back in and we will come and get them next time they're due.

We will post regular updates about any disruptions on Twitter and Facebook. You can also call the Biffa call centre on 03000 610 610.


Gritting and school closures

Further information is available from the Oxfordshire County Council website:


Loss of utilities

Electricity

Check to make sure the issue isn’t just affecting your property. If your area experiences a power cut use a smart phone to check ssepd.co.uk/Powertrack to see if the problem has been reported.  You can also call SSE on 105. 

Gas

If you smell gas, inside or outside a property, move to a safe place and then call the British Gas emergency line 0800 111 999 immediately.  Vist the National Grid website for more information.

Water

your water supplier has a duty to provide an alternative water source. Make sure you have a friend who can collect water for you if you are unable to. Visit thameswater.co.uk or call 0800 316 9800.


Out of hours helpline

Our emergency helpline on 01235 422410 is available after office hours to report a noise nuisance, dangerous structure, flooding, a dead animal on the highway or a homeless issue.


Additional help

Better Housing Better Health is a one-stop health and housing advice service helping residents to keep their homes warm and themselves well.

If you have concerns for about a resident you can contact the service on 0800 107 0044 or bhbh@nef.org.uk.


Priority Services Register - for vulnerable residents

We can’t promise your electricity will never go off, but if it does, your local network operator will do what they can to make sure you have the support you need, when you need it.

You can join the Priority Services Register if you are dependent on electricity, have children under 5, have a disability or communications needs or over 60 years old (none extortive list).

Registering for your free Priority Services is easy. You can join the register by: 

If you are concerned about a vulnerable resident call Oxfordshire County Council on 0345 0507666 (or out of hours - 0800 833 408).

Last reviewed: 14 - 02 - 2020

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