Support for people who need help

Do you have nobody around to help you? Call us to ask for help - 01235 422600.

If you or someone you know has been identified as extremely vulnerable by the NHS and have nobody around to help with day to day tasks like shopping please call 01865 897820 or email

Anyone that is in this situation but is not considered high risk can call 01235 422600 or email 

Please note - from Saturday 1 August the government is pausing the guidance for residents who are currently shielding - you can find more about this on the government's website. In line with this our Community Support opening times will change.

They will not be open this Saturday and from Monday 3 August the Community Support team will be available from: 8.30am-5pm Monday to Thursday and 8.30am-4.30pm on a Friday.

If you wish to talk to us about how we can continue to assist you once shielding is paused, please contact us on 01235 422600 or via email This link will take you to an external website...

Financial support

If you're having any money worries, including if you're struggling to pay council tax or any other bills, please see our coronavirus financial guidance page.

Homeless or at risk of being homeless?

If you are homeless or at risk of becoming homeless you should contact us as soon as you can.  Our Housing Needs team can help you to find some accommodation, please call them on 01235 422452 or email

What should I do if I see a person rough sleeping in our districts?

During office hours if you see someone rough sleeping, please call the housing needs team on 01235 422452.

Outside office hours, if you think someone is rough sleeping, please make a report to Streetlink via or by calling 0300 5000 914 - Streetlink is the national scheme for reporting rough sleeping and connects rough sleepers to local support services.

For more general information on how we can help to house you, please see our webpage -

Other sources of housing advice:

Shelter can offer you advice, support and legal services.  You can call them on 0344 515 1380.

For support for someone who finds themselves homeless, you can contact Emmaus on 0300 303 7555.

Last reviewed: 29 - 07 - 2020

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