Council staff to visit homes that failed to respond to the Household Enquiry Letter

Released on October 7, 2018

In the coming days staff from South Oxfordshire and Vale of White Horse District Councils will be visiting homes whose occupants have failed to update their details following requests via the ‘Household Enquiry’ letter.

The councils need this information to make sure everyone who is eligible to vote is able to do so in future elections, including the district, town and parish elections happening in May 2019. 

In August the two councils sent yellow letters to all homes across the two districts requiring people to confirm who currently lives in their property.  They then issued reminders in September to all those who didn’t respond to the initial request.  So far more than 101,000 households have responded.

All households that failed to respond by 7 October will now receive a visit from a council officer to confirm their details.

All staff making the household visits will be carrying ID so if someone knocks on the door, people should feel free to ask to see their ID before answering any questions.

Residents can still avoid receiving a visit by confirming or updating their details immediately at  They will need the code on the yellow letter or reminder to do this.

Important – by law, each household must confirm their details, even if they are correct.  Anyone who fails to do so could be fined up to £1,000.

Residents who do not have access to the internet can confirm their details by completing and returning the form that came with the yellow letter or reminder. If the details are correct they can confirm this by phone or text – the details required for this are included on the yellow letter and reminder.

Margaret Reed, Electoral Registration Officer for South Oxfordshire and Vale of White Horse, said: “Thank you to the thousands of residents who responded to the Household Enquiry letter and confirmed their details.  We’re still yet to hear from 20,000 properties so our staff will now be making visits to ensure their details are up to date too.”