Residents' survey 2018

The council carries out a survey of residents every few years to learn about peoples' satisfaction with local area and the services we provide.

The latest survey, conducted by MEL Research, took place in January and February 2018. Researchers spoke to a random mixture of 1,100 residents spread across South Oxfordshire. The results of the survey (2.1 MB) PDF were published in July 2018 and have been looked at by the council's Scrutiny Committee. 

According to the survey, 77 per cent of residents were satisfied with the council's work. 

While the same amount felt the quality of services provided by the council was good, this was down by four per cent compared to 2015 when the council carried out its last Residents’ Survey.

The number of residents who agreed the council was providing value for money has dropped by five per cent, in line with the national trend. However, 63-per cent were satisfied – this is higher than the national average, which has ranged from 47 to 56 per cent over the last five years, according to the Local Government Association.

The survey also found:

  • Satisfaction with about half of the council’s services has improved, including a significant 22 per cent increase in the number of people satisfied with their experience of the service provided by the council’s environmental protection team, which deals with issues such as fly-tipping. However, less people were satisfied with services provided by planning and benefits (both down by seven per cent).
  • The top five most services rated most important by residents were community safety, waste and recycling, street cleaning, environmental protection and sport and leisure – and three-quarters or more of people were satisfied with the way these services were delivered.
  • Waste and recycling continued to receive the highest satisfaction rates of all services, with 85 per cent of residents satisfied.
  • Fewer people felt they could influence the council’s work (38 per cent).

This year’s survey also asked people about whether they agreed Didcot was improving for the better, given that this is a council priority – six out of ten residents felt it was.

The data generated will be used by the councils to track performance and inform the future delivery of services. 

Last reviewed: 08 - 08 - 2018

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